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Casualty services

The KLS Law team specialise in a number of casuality areas including employers’ liability, public and product liability, occupational disease, professional risks, criminal and regulatory.

Our specialist team work in collaboration with the Connexus Group offering a full-cycle operation.

Our key services include:

  • Portal management of claims for EL/PL claims supported by a 24/7 FNOL facility
  • Access to our online portal “Touchpoint” for real time MI and claim updates
  • Investigation of issues relating to coverage, indemnity dealt with swiftly
  • Account management, audit and risk assessment services
  • Provision of access to our internal and external supplier network to investigate and assess liability and quantum
  • Large loss and complex team providing early claim assessments and written advice on tactics, coverage, liability and quantum

Pre–litigation services

This team works with insurers and MGAs to cut the cost per claim, using limited delegated authority to adopt a swift investigative process into smaller claims with the aim of early disposal.

Experienced claim adjusters with knowledge of the market, working as soon as FNOL is complete to fast track claims before they lead to litigation.

We are able to offer fixed fees for these claims and are content to work with a rewards package based on cutting the overall cost of claims.

Large Losses

We have worked with insurers and MGAs on specialist casualty schemes for many years and built a reputation for quality and reliability in our approach to litigation.

We use software to assist us with fraud detection. Our team are used to dealing with catastrophic injury claims and we have a network of experts available nationally to assist in determining issues of liability and quantum swiftly so that the right tactics and decisions can be made early in a claim.

Through the Connexus internal medical agency we have access to medical experts nationally and can arrange an early diagnosis and then appropriate operative or rehabilitative treatment to speed recovery in appropriate cases.

How KLS Law assist Insurers, MGAs and Brokers

We offer a full service proposition in the areas of motor claims, household, casualty (predominantly employers' liability, public liability and professional indemnity claims) and with our partners at the Connexus Group, we provide all services from FNOL to subrogation to include full legal defence of claims.

We assist Insurer and MGAs in a number of ways such as:

  • Policy development issues to ensure compliance with the Insurance Act 2015
  • Drafting TOBAs
  • Management of compliance and regulatory issues
  • Drafting of TOBAs and TPA agreements
  • Employment requirements
  • Data protection and information security
  • Requirements of ISO 27001
  • Training and Webinars
  • Reservation of rights, indemnity issues and repudiation
  • Auditing & Selection of supply chain
  • Data management
  • Trustee accounts and management of claims fund up to £250K LOE

To learn more about the support KLS Law offer Insurers, Reinsurers, MGAs and Brokers, please take a look at our insurance page here

If you would like to speak to a team member regarding our services, please phone 0800 014 1470, submit an enquiry form or complete the below call back form.


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Casualty services